The opener wasn’t accepting commands from cell phone apps, but was responding to the remote control handset.
Our team inspected the unit's internal components, and found that the circuit board needed to be replaced. After that was done, the opener was reset to factory settings, so reprogrammed the old remote with the new logic board and made sure the opener was syncing up with the smartphones of the family members.
* $29 service call - deducted from the service
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