The client was ready to leave for work but couldn't get her garage door open, and she called for service.
When Ms. Waterston called, we responded quickly and went to her home to assess the problem. It was clear that one of the garage door springs was damaged, which was making it difficult, if not impossible, for the door to open. Without the springs working properly, there's not adequate pull to lift the door off the ground. Because the springs are heavy duty and hard to disconnect safely, it's good that the customer called us to come and take care of it. We determined the correct replacement spring, got the old one disconnected and removed safely, then secured the new one in place and made sure the door opened and closed properly.
* $29 service call - deducted from the service
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